Below are a range of common questions and policies that we keep. If you have any other questions please feel free to contact us.

Frequently Asked Questions

What To Bring to Your Appointment 

  • Your Medicare card or Veteran Affairs card
  • Any Centrelink card (pension card, health care card, etc)
  • Any relevant paperwork required
  • Your medications, or a list of them.
  • Your health care plan if you have one.
  • Your child’s immunisation booklet, if relevant

Arriving Late

If you arrive late for your appointment you may not be seen. Patients who arrive on time will be seen as close to their scheduled time as possible.

Cancelling Appointments

At least 2 hours notice is required to cancel your appointment. If you cancel your appointment less than 2 hours a fee may be charged.

Missed Appointments

If you miss your appointment without cancelling a missed appointment fee must be paid prior to your next appointment.

Appointment Reminders

At Harding street we send SMS appointment reminders. You may be phoned if you have booked a longer appointment.

Preventative health and Care plan reminders

Our practice is committed to preventative health care and quality care for those with chronic conditions. We may issue you with reminder notice from time to time offering you services appropriate to your care. if you do not wish to be part of this system please advise reception.

 

To improve continuity of care we endeavour to send reminders for PAP smears and some other procedures and investigations. However we stress that it is your responsibility to return for further assessments /investigations /results, or attend specialists, if your doctor has indicated this is necessary.

Results

Test Results

Your doctor will generally request that you make an appointment for discussion of test results. Results of medical tests are usually available 3-4 days after the test has been done. It is your responsibility to ensure you follow up results.


Depending on the nature of the test the doctor may sometimes suggest you can phone for the results. SMS results are also available when considered appropriate by your doctor. At times our nurses will advise you to book an appointment to further discuss a result.


Reception staff do not have access to specific details of results. 


Pap Smear Results

Results of your pap smear will be forwarded to you by mail about 3-6 weeks after the test is performed.

Results are routinely forward to the Victorian Cytology Service registry (unless otherwise requested).

You will receive a reminder when your next pap smear is due (unless otherwise requested).

Specialist Referrals

A referral is needed for you to get a Medicare refund for the fees charged by a specialist. Medicare requires that referrals are issued in advance of your consultation with a specialist. For these reasons, referrals are not available without consultation, and cannot be backdated. 

Your Personal Health Information

Your medical record is a confidential document. It is important that your contact information and next of kin details are kept up to date. Thus ensuring we are able to contact you in an emergency or to change an appointment. It is our policy to maintain security of your personal record at all times and to ensure it is only available to authorised members of staff.

Problems and Concerns

We constantly strive to improve our service to you and your feedback is very important to us. Please forward any feedback or complaints in writing to the Practice Manager at 16 Harding St Coburg. We will provide prompt and confidential attention to your suggestions, problems and concerns.


Alternativley you may wish to contact the health Service Commissioner

30th Floor 

570 Bourke st

Melbourne

1300 582 113

Medical Records

Transfer or sharing of medical records 

If you are moving and wish to transfer or share your medical record with another medical clinic a signed request form that clinic must be forwarded to Harding Street. A fee may be payable depending on the size and complexity of your medical record.


Medical reports and forms

A fee applies to all medical reports and the completion of forms. This involves considerable time from the doctor in reviewing your file to write the report for solicitors or insurance companies. Privacy regulations require that you have signed a consent form for any reports to third parties. Payment is required from you or the solicitor or insurance company prior to release of the report.

(emergency only)

Branch

2 Harding Street,

Coburg, VIC, 3058

Phone: 03-9386-6000

Fax: 03-9386-7006

Copyright 2016 Harding Street Medical Clinic

8:00am-8:30pm

8:00am-6:30pm

9:00am-3:30pm

9:00am-11:30am

9:00am-11:30am

OPENING HOURS

Monday to Thursday

Friday

Saturday

Sunday

Public Holiday

General Practice

16 Harding Street,

Coburg, VIC, 3058

Phone: 03-9384-1321

Fax: 03-9384-1431

ADDRESS